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Cancellation Policy

GRON STOCKHOLM CANCELLATION POLICY

 

At Gron Stockholm, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on Gron Stockholm, namely:

 

  1. Order Level Cancellation
  2. Product Level Cancellation
  3. Shipment Level Cancellation

 

  1. ORDER LEVEL CANCELLATION

You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your Gron Stockholm Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Gron Stockholm Account

In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).

In case, the order contains product(s) such as Guaranteed Savings Offer or Gift Certificate, order level cancellation will not be applicable.

 

  1. PRODUCT LEVEL CANCELLATION

You can cancel the product online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to your Gron Stockholm Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Gron Stockholm Account

In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).

For product(s) such as Guaranteed Savings Offer, Gift Certificate and Gift Wrap, cancellation will not be allowed.

With the cancellation of last product in the order, ‘Gift Wrap’ would automatically get cancelled.

As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.

For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.

 

  1. SHIPMENT LEVEL CANCELLATION

You can cancel the shipment online, after the product(s) inside the order has been shipped. Applicable refund against the cancelled shipment will be credited to your Gron Stockholm Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your Gron Stockholm Account (further Refund related details are provided below).

In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.

In case, user tries to cancel a product which has already been shipped, all the products which are part of same shipment / package will get cancelled.

Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.

If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.